Transition Essentials: Delivering Bad News with Grace
The essentials for planning, delivering, and follow-up for the single most difficult managerial function - delivering bad news
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Being able to deliver bad news with respect, dignity and grace is an essential management skill. Yet, it is one that is not taught in management development programs. Canada has experienced a long period of employment growth, which has resulted in several generations in the workplace with little experience delivering bad news. With the 'work anywhere and work at home' experience, delivering bad news via technology adds emotional strife to an already difficult situation. It is a costly and nasty surprise to discover social media is not friendly to the current generation of managers when it comes to providing bad news!
Delivering bad news is fraught with complexity. It is a human thing and humans are emotional. Social media is at the ready to vilify. Human Rights, Union Rights, Labour Laws, Employment Standards and Common Law are all factors in the process. And not to be overlooked, is the impact on people. Employees today and prospective ones for the future, colleagues, customers, and suppliers will look at how your organization lives its' values. Your credibility is on the line.
Transition Essentials: Delivering Bad News with Grace is for you!
The introductory session gives you 6-Steps and a DOWNLOAD of the ESSENTIAL 6-STEPS TO DELIVERING BAD NEWS WITH GRACE. Other micro-learning sessions offer greater depth in managing complex terminations, government processes, multiple locations, distance, unsuccessful in a job competition, and more.
The goal is for you to maintain empathy while knowing you have prepared effectively to deliver bad news with respect, dignity and grace. In so doing, your credibility will remain intact.
Your Instructor
Catherine is a thought leader, International speaker and author. Catherine offers: the ability to take complex people issues set within the organizational context and conceptualize a practical implementation process that sets the stage for both immediate and longer-term success. Catherine has worked with multi-faceted organizations in the public, private and 3 rd sectors. A selection of her clients include: Teaching and community hospitals and long term care facilities in Ontario and Bermuda, Federal Government, many Ontario Government Ministries, many health service providers, mining/construction/industrials, banks and financial institutions, technology and pharmaceuticals, and professional associations.
In addition to transition management, she is a co-author: Mentoring and the World of Work in Canada; author, Cascade to Wisdom, La fontaine de la sagesse resources for Mentors and Protégés, A Quick Guide for Mentoring Partners, contributing author to: Successful Professional Women of the Americas: From Polar Winds to Tropical Breezes, Edward Elgar Publishing; Developing Successful Diversity Mentoring Programmes, An International Casebook, McGraw Hill, and Chapter for The SAGE Handbook on Mentoring, Sage Publishers UK.
Catherine is a Fellow Certified Management Consultant, an honour bestowed on individuals for their contribution to their field of expertise, the profession, and society, and an alumnus of the Governor General’s Canadian Leadership Conference.
Course Curriculum
Frequently Asked Questions
Thank you!
Please be sure to enroll in the Transition Essentials program as I will be publishing many topics on handling these complex employment issues over the next several months. The introductory session provides you with an excellent overview of the 6-core steps to preparing for Delivering Bad News with Grace and Dignity. Once you have completed the session, a PDF DOWNLOAD of the ESSENTIAL 6-STEPS TO DELIVERING BAD NEWS WITH GRACE, is available for you.